How To Evaluate Process Mapping To Identify Areas For Improvement

January 5, 2023

A process map is a very specific type of diagram that helps you understand the steps in an organizational process. It can help you identify areas within your organization where processes are not clearly defined, or areas where there is too much repetition across different stages of a given process.

Process mapping is typically organized into five main components: creating the map, defining each stage of the process, identifying who performs what task at which stage, how decisions are made during a given stage, and whether those decisions should be repeated at later stages or modified depending on the context.

You can use process maps to improve any process — whether it’s for product development, quality control, marketing, or something completely unrelated. This article will go more in depth about some ways you can apply process mapping to learn from the parts of your own workflow that you can modify.

Look for gaps

how to evaluate process mapping to identify areas for improvement

A process mapping tool that adds value is one that helps you identify areas of your business where there are no processes in place or where there are outdated processes.

This can be done by comparing your current process with best practice standards, looking at how similar products handle a task, and determining what steps you could eliminate or combine to create more efficient operations.

By doing this, you not only improve efficiency but also reduce costs as you don’t have to pay extra to hire new staff to do things that should already be part of their job.

It also gives people a clear picture of how tasks are completed within your organization which can help motivate them towards greater success.

Gaps like these may indicate poor leadership, lack of communication, or simply someone who does not care enough about the work they are responsible for getting it done properly.

If any of those apply to you, then it might be time to look for new leaders, talk about why things are the way they are, and make changes if needed.

Look for overlaps

A process map is not very meaningful if you do not look at how well each step in your process covers its corresponding area of the model.

By looking at which steps overlap with which areas, you can determine whether there are gaps in coverage or if all areas get adequate attention.

For example, if one of the stages in your process does not go into much detail beyond describing the next stage, then that may indicate a lack of understanding about what comes before it.

You could also find this situation when someone in the team takes over responsibility for an area outside their specialization.

If so, they may need some lessons on the basics first!

Alternatively, if everything seems like it’s covering lots of ground, maybe the group needs a quick reminder as to why those things matter.

Reminder: make sure everyone knows who the players are and what their roles are!

On top of that, make sure people have access to the resources they need to perform their jobs.

Are there any processes that aren’t represented?

how to evaluate process mapping to identify areas for improvement

One of the most important steps in process mapping is evaluating whether there are any missing processes or components within your organization.

If you work for an organization that doesn’t have anyone performing external marketing, then creating a process to include doing this may not make much sense!

On the other hand, if you don’t have anyone producing content yet, then developing a process to produce content could be very helpful.

You should also look at how different roles manage their tasks and responsibilities.

Are there any processes that shouldn’t be there?

how to evaluate process mapping to identify areas for improvement

It is very common to find process mapping in professional settings. What makes this one different, however, is how you use it to determine if your organization has bad processes or not.

It is important to remember that even excellent processes can become unnecessary as your business grows. Or perhaps new leadership decides they do not want to include certain people within the process or have a different vision of what needs to be done.

By using process maps to evaluate your own organizational processes, you will learn some things about yourself and your position within the company.

You can also compare your process map with others to get insights into the way other organizations operate.

Are there any processes that need to be added?

how to evaluate process mapping to identify areas for improvement

The next step is to determine if there are already process models in place or if new ones need to be created. If you do not have anything close, then it is time to make one!

There are many ways to organize tasks and manage projects. Different people use different styles of organizing and developing project management skills. What works for one person may not work for another. It is best to learn about all types of project management systems and see what fits your style.

Some things to consider when choosing which type of process model to use include: how much time does someone need to spend on each task, can these tasks be done by others, will this help them feel more organized, and will this help them achieve their goalS?

Take some time to read up on different types of process mapping and evaluate which one would be the most helpful to you and your team.

Are there any processes that need to be modified?

how to evaluate process mapping to identify areas for improvement

The first step in improving your business’s process is deciding if there are changes needed at all. There can always be ways to improve what you do, but only when you know what things you do well and what areas of the process could use some tweaking.

Having an understanding of how your company functions will help determine this. By observing and learning about your organization, you will begin to identify weaknesses and strengths that play a role in how things get done.

By looking into these areas, you will also find out whether or not certain people have to work under specific conditions to produce the same results as someone else who doesn’t. This may mean changing jobs, offering training to others, or developing new strategies or tactics to inspire the same quality of output.

When it comes down to it, no one is ever truly comfortable with how they perform their job.

What are the most important processes?

how to evaluate process mapping to identify areas for improvement

The next step in process mapping is figuring out what all of your departments’ major processes are. This information comes from talking with people in every department, whether it be the marketing team, the finance team, or someone in the general manager’s office.

By having conversations about how each department functions, you will learn some key details that include things like:

What steps they go through before producing an item

How many steps there usually are behind every action

Any additional steps that need to occur beyond those used by other groups

These answers can sometimes vary depending on who you talk to, so do not assume anything! Figuring out which processes are essential parts of the company will help you determine where changes should be made.

Making adjustments at this level could be changing the way something is done, adding new steps to already-existing ones, or removing unnecessary steps. It may also mean reordering certain steps to make more sense production-wise or saving money by doing so.

When evaluating process maps, look for areas where too few or too many steps exist. There may be one main reason why there are so few steps, such as when a person is directly responsible for creating the product, but no proof of this exists!

There might be several reasons why there are too many steps, such as a separate meeting needed to approve final designs, but again, we cannot confirm this because nothing was recorded.

What are the least important processes?

how to evaluate process mapping to identify areas for improvement

The next step in process mapping is determining which steps of your business have little importance. These are called “least essential” or “utility” functions within your organization.

By identifying these underperforming areas, you can begin to make changes to improve them. By doing this, you will be enhancing the performance of these functions and the overall effectiveness of your company.

Some examples of utility functions include: marketing, finance, human resources, communications, etc. To determine if a process is less vital, evaluate the time it takes to complete versus how well it is done. If it takes very few minutes to complete but does not produce good results, then that process may no longer be needed. Or, if it takes too long to complete, it could be streamlined or eliminated altogether.

If there is one major component to a utility process, like say marketing, then that process can be deemed unnecessary because nothing beyond that componant exists! This would clearly identify the need to reevaluate what types of campaigns should be run through what components.

How to measure efficiency of process maps

There are several ways to assess whether a process is efficient or not. Some of the most common metrics include: timing, quantity, quality, and accuracy. Let’s take a closer look at each one.


This metric looks at how much time a process took to execute. More time equals lower efficiency.

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