Building on the Past Two Years' Lessons as We Enter a New One

Who'd have guessed that two years later, we'd still be dealing with a seemingly never-ending pandemic?

We're dealing with a reality that few foresaw and even fewer want. As I previously said, companies have persisted and discovered new routes to …

How To Apologize On Behalf Of Someone Else

Apologies have to be genuine, and they have to be genuine from the heart.

If you make your apologies by having to force yourself to say it, they're going to be halfhearted, insincere, and often thrown in the face of …

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