Saying Thank You in 2021

In my opinion (and that of many others), 2021 was a sprint compared to the marathon that was 2020. I honestly can't believe it's already November, and as a writer, I'm at a loss for words trying to put the …

Can Text Improve Customer Service?

Cell phones have become our major method of communication, both personally and professionally, as individuals have gotten more mobile and work hours have been more flexible. While being able to check email on our phones is convenient, sending and receiving …

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